Shipping policy

Last Updated: 08/06/2026

Thank you for shopping with TPhil.

Order Processing

All products are made to order. Once your order is placed, it typically takes 2–5 business days to print, quality check, and prepare your order for shipment.

Orders are processed Monday through Friday, excluding public holidays.

Shipping & Delivery

After dispatch, orders are typically delivered within:

Metro Cities: 3–5 Business Days
Other Locations: 4–8 Business Days
Remote Areas: Up to 10 Business Days

Delivery times are estimates and may vary depending on courier operations and location.

Shipping Charges

Shipping charges will be displayed at checkout before payment.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

Tracking information may take up to 24–48 hours to become active.

Delays

While we strive to deliver orders on time, delays may occur due to:

High order volumes
Courier issues
Weather conditions
Public holidays
Remote delivery locations

We appreciate your patience in such situations.

Incorrect Address

Please ensure your shipping address is correct before placing your order.

We cannot guarantee replacement or refunds for orders delivered to incorrectly provided addresses.

Damaged or Lost Packages

If your order arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of delivery with photographs and your order number.

We will review the issue and assist with an appropriate resolution.